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Frequently Asked Questions
How can I change my booking?
+You can change your booking online through our website by logging into your account and selecting "Manage Booking". Alternatively, contact our customer service team for assistance. Changes made within 24 hours of booking are free.
What is your baggage allowance?
+Economy: 1 checked bag (23kg), Premium Economy: 2 bags (23kg each), Business: 2 bags (32kg each), First Class: 3 bags (32kg each). All passengers get 1 carry-on (7kg) and 1 personal item.
How early should I arrive at the airport?
+We recommend arriving 3 hours before international flights and 2 hours before domestic flights. Business and First Class passengers can use our fast-track services for quicker processing.
Can I select my seat in advance?
+Yes! Seat selection is available during booking or anytime before your flight through "Manage Booking". Premium seats with extra legroom are available for an additional fee.
What is your refund policy?
+Full refunds are available for cancellations made within 24 hours of booking. After that, refund eligibility depends on your ticket type. Flexible tickets offer full refunds, while standard tickets may incur cancellation fees.
Do you offer special meals?
+Yes! We offer vegetarian, vegan, kosher, halal, gluten-free, and other special meal options. Please request your preferred meal at least 48 hours before departure through "Manage Booking" or contact us.
Our Global Presence
New York
Headquarters
123 Aviation Blvd, NY 10001
London
European Hub
45 Heathrow Way, LHR 2AB
Singapore
Asian Hub
78 Changi Airport Rd
Dubai
Middle East Hub
Dubai International Airport
Sydney
Oceania Hub
Sydney Airport, NSW 2020
Tokyo
Asian Operations
Narita Airport, Chiba